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Frequently Asked Questions

  • Do you provide International delivery?
    Carloumba only delivers to European Union countries.
  • How do I return an item?
    We have a 21 day return policy. For more information, please, visit our Shipping & Returns Policy Page.
  • What is the delivery cost and delivery time?
    We have a flat shipping fee of 12€ for orders up to 60€. Delivery time depends on the country you are located.
  • What payment methods do you accept?
    We at Carloumba working on accepting a variety of payment methods for your convenience For the time being, though, we only accept PayPal.
  • Do you offer gift cards?
    Yes, we do indeed!. You can visit our Gift Card Page and select the amount you'd like to offer to your loved ones.
  • How do I track my order?
    At Carloumba, we want to make sure that you receive your order quickly and safely. After your order is placed, you will receive a confirmation email with a tracking number. You can then use this tracking number to check the delivery status of your order on our website or through the shipping provider's website. If you have any further questions about tracking your order, please contact us directly. If you have any questions about your order, please contact us on meow@carloumba.com.
  • How can I cancel my order?
    At Carloumba we understand that sometimes you may need to cancel your order. All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has commenced, it can no longer be cancelled. For more information, please, visit our Returns & Refunds Policy Page.
  • What are your delivery options?
    We will select the best carrier and method of shipping based on the size and weight of the products you order.
  • How can I contact you if I have any other questions?
    At Carloumba, we are always here to help. You can reach out to us with any questions or concerns by emailing us at hello@carloumba.com .
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